At AfricanBirthdayVideos.com, we are committed to providing high-quality personalized digital birthday video greetings.
- Digital Products / Services
All products are customized digital video greetings delivered electronically via email or download link.
Due to the personalized nature of our services, refunds are generally not provided once a video is delivered.
Exceptions / Eligible Refunds
Refunds or replacements are only provided under the following circumstances:
Technical Defect: If the video is corrupted, incomplete, or inaccessible, we will provide a replacement video within 3 business days.
Personalization Error: If the delivered video contains incorrect name, date, or message, notify us within 3 business days, and we will correct it at no extra cost.
How to Request a Refund or Replacement
Contact our support team at info@africanbirthdayvideos.com
Provide your order ID and a clear description of the issue.
We will review your request and respond within 2 business days.
Limitations
Refunds are not available for change of mind or dissatisfaction with the content of the personalized message.
Refunds or replacements are limited to the original purchaser.
Contact Information
For any questions or support regarding refunds:
Email: info@africanbirthdayvideos.com